The Lockwoods Experience
It's hard to quantify or measure an experience, so we're offering some customer testimonials. One common sentiment predominates: "I come here just to feel good," or "This is my happy place." In early spring when snow is still on the ground, our greenhouses are already bursting with plants in bud or in bloom, and the air is warm and tropical. It's a great time to visit us and remind yourself that spring is on the way! Lockwood's is a nurturing environment for people, as well as plants.
Customer service is a strong value, and you will always be greeted and offered help or advice. In the plant world, that means we make every effort to sell you only plants that will suit your location and situation. Our staff members in each department (Annuals, Houseplants, Perennials, Trees and Shrubs) know the plants and their site and care requirements. We don't expect you to know, necessarily, what plants you need—but if you tell us about the location and surroundings, we will know what plants will be suitable there. We have experts who will always have the time to answer your garden or landscape questions.
These are just a few of the many positive comments offered to us by first time, as well as regular customers:
Michele from Saratoga Springs, a garden writer and blogger (www.gardenrant.com) said, "When asked what I wanted to do in Buffalo, I said 'go to Lockwood's, of course'!"
Master Gardener, Perry Hoffman, and her daughters, all three of them gardeners, make it a Mother's Day tradition—"better than brunch," they said.
A Buffalo gardener well known for his Garden Walk Buffalo showplace garden says "Lockwood's is to gardening as William Sonoma is to cooking!"
Two ladies after work quipped, "Some people go to a bar to relax; we come to Lockwood's—a high better than wine!"